Terms and Conditions

Appeals Process

Appeal Information

To appeal against a Parking Charge Notice (PCN) please read carefully the below.

If you wish to appeal against a PCN, you must do so within 28 days of the date of notice or within the time period stipulated on the notice / document you have received. You can appeal using the online form by visiting https://parkwatchappeals.iview.co.uk.

Or by sending your appeal to: Appeals Department, Park Watch, PO Box 624, Exeter, EX1 9JG

All appeals must detail the reasons for the appeal, including name, address, vehicle registration and the PCN number. Please make sure full details are supplied. Incomplete appeals will not be considered.

Before making an appeal you may wish to read the consumer advice provided by the British Parking Association at www.britishparking.co.uk/Public-advice and familiarise yourself with your parking rights and information on which can be found at www.knowyourparkingrights.org

Once an appeal has been received, the case will be placed on hold until your case has been considered. If you have supplied an e-mail address, you will normally be notified as to the outcome of your appeal by e-mail. Therefore, please ensure that your e-mail address is serviceable.

We aim to respond in writing or by email (if provided) within 14 days from the date your appeal is received. If your appeal is rejected, then you will be eligible to use the independent appeals service, POPLA. Details will be made available at the appropriate time. You will also have a further 14 days from the date of our response to pay the discounted rate, provided that you have appealed within the first 14 days of receiving the PCN. If you appeal to POPLA you will lose the right to pay the discounted amount.

APPEALS CANNOT BE CONSIDERED OVER THE TELEPHONE OR BY SENDING AN E-MAIL. WE CURRENTLY ONLY ACCEPT APPEALS SENT USING THE ONLINE FORM BELOW OR SENT TO US BY POST.

PARK WATCH
PO Box 624, Exeter, EX1 9JG

Opening hours
09:00-17:00 Monday to Friday

t : 01244 283 343

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